Associate, Business Strategy Analyst

Associate, Business Strategy Analyst

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Humana's Customer Engagement Optimization team is focused on delivering timely, relevant, and personalized messaging throughout the member journey. This role is responsible for helping to improve the prioritization, efficiency, and impact of member-facing communications across marketing, operational, and regulatory communications as part of the Consumer Insights and Analytics organization at Humana. These role(s) will report to the Associate Vice President, Customer Engagement Analysis.

This individual will have an immediate impact on driving efficiency and effectiveness across the delivery of >

1B annual discretionary, operational, and regulatory communications to Humana's customers, members, and patients. This role will drive adoption of analytical insights, help establish customer and business impact-focused prioritization, and identify new opportunities to improve member and business outcomes - all while minimizing member friction.

The successful candidate will be comfortable working cross-functionally and collaboratively across Marketing, Enterprise Growth, MarketPoint, Insurance, CenterWell, Digital, IT, Corporate Communications, Risk, Compliance, Legal, and Operations, among other lines of business.

Key Responsibilities

• Assess business case of new campaigns and strategies
• Deaverage data to identify segments of opportunity
• Work closely with teams of data scientists to monitor test vs. control performance of campaigns
• Respectfully challenge campaigns / strategies that do not have sufficient business or customer value
• Develop recommendations about which campaigns to scale up or wind down
• Identify bigger picture insights / thematic opportunities based on observing performance across portfolio of campaigns
• Present analysis and recommendations
• Use your skills to make an impact

Required Qualifications

Preferred Qualifications

Scheduled Weekly Hours : 40

Pay Range : $78,400 - $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits : Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 10-22-2025