Head of New Business Experience & Enablement

Head Of New Business Experience & Enablement

Head Of New Business Experience & Enablement is responsible for defining, owning, and evolving the end-to-end new business experience for Westfield's independent agents. This role drives the strategy, design, and continuous improvement of how new business is submitted, quoted, underwritten, and bound - across all digital and traditional channels. Acting as the business owner for this experience, this individual will balance deep understanding of underwriting, product, pricing, operations, distribution, and marketing with design thinking and behavioral economics principles to deliver a uniquely simple and differentiated agent experience. The Experience Owner will partner closely with IT product teams to define the roadmap, prioritize enhancements, and ensure investments in platforms like Westfield's proprietary online rating and underwriting system drive measurable improvement in ease of doing business. This includes leveraging AI and third-party data to reduce keystrokes, accelerate quotes, and improve data quality - while maintaining underwriting integrity and profitability.

Key Responsibilities

• Strategic Leadership
• Experience Design & Innovation
• Cross-Functional Ownership
• Market & Channel Development
• Change Leadership & Communication

Qualifications

7+ years of experience in small commercial insurance, with a strong understanding of underwriting, product development, pricing, and distribution. Proven track record of leading experie