Solution Engineer (New York)

Knot Job Opportunity

Knot's mission is to empower consumers and businesses alike with connected merchant and banking experiences. Knot is like Plaid for merchant connectivity. We are building the platform connecting merchants to the many applications that consumers and businesses interact with every day. Our flagship CardSwitcher product allows consumers to instantly update and manage their cards on file with online merchant accounts (e.g. Netflix or PayPal), while newer products like TransactionLink support the retrieval of item-level transaction data. We are building many new products on top of our novel merchant connectivity platform and we hope you choose to come build them with us!

Founded in 2021, Knot was founded by two brothers and Thiel Fellows - Rory and Kieran O'Reilly - and today powers connected online payment experiences for hundreds of thousands of consumers. Companies like American Express, PayPal, Current, BILT, Step, and more choose to embed Knot's SDK in their apps to power best-in-class experiences for their customers.

Knot is proudly backed by a select group of investors, including Nava Ventures, 8VC, American Express, Plaid, and co-founders & CEOs of prominent companies like Twitter, Warby Parker, Allbirds, Casper, Intercom, Deel, Italic, DraftKings, and many more.

We're a world-class team hailing from all over the globe, building in person here in NYC as we further solidify our presence in NYC to be at the heart of the financial services ecosystem.

Our team is relentlessly focused on building for our customers and every member of the financial services ecosystem. We take our work seriously and have fun while doing it. Both are equally important.

What you'll do

• Collaborate with the Sales, Product & Engineering teams to identify opportunities to integrate KnotAPI products into customer business and technical environments
• Once identified, lead the technical side of the sales cycle as well as leading the post sale customer onboarding process
• Gather customer business requirements and identify opportunities for product enhancements
• Perform technical configuration for new customers
• Develop and document technical sales processes to enable smooth onboarding of customers
• Provide guidance and support during the onboarding process, including reviewing technical specifications, clarifying requirements, and troubleshooting issues
• Conduct user acceptance testing (UAT)
• Engage with customers to gather feedback and provide a feedback loop between customer, sales & product / engineering to ensure we identify opportunities for further development of our products

What you'll need to get the job done

What we offer