Customer Account Specialist II

Join Amcor's Winning Team

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win adapting quickly in an everchanging world and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Role Overview

This role is the central point of contact between external customers and the Amcor organization. Our customers recognize this role as the "Face of Amcor". This is the second of three levels of Account Specialists within the Customer Service group. The level II is proficient at the below responsibilities and requires limited support to handle issues that may arise out of the daily responsibilities of the role.

What You Get To Do

Geographic Scope : North America

• Customer Engagement : Maintain customer loyalty through positive customer engagement. Engage in proactive discussions with customers to improve our business.
• Collaborate with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns and more to meet customer expectations.
• Lead conversations with customers to provide them guidance regarding terms, agreements, purchase orders, inventory, and order status; asks for assistance from Sales or fellow Customer Account Specialists.
• Demonstrate consistent adherence to standard processes and comply with service level agreements to support our customer-centric organization.
• Has working knowledge of cross functional technical expertise, technical knowledge of products, order management systems and manufacturing processes.

Order Processing : Receive and process customer orders while screening information for accuracy and completeness

Shipping, Delivery & Inventory Coordination : Initiate customer releases for all shipments and ensures delivery dates are met as well as coordinates the expediting of rush shipments and monitors their progress.

Customer Account Maintenance : Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.

What We Value

Champion a culture of quality

Strong communication skills utilized in both internal and external relationships with a customer focus

Self-drive and initiative to seek out continuous improvement opportunities

Strong attention to detail and time management to best prioritize workload

Results Orientation, Strategic Orientation, Collaboration and Influence, Decision Making & Problem Solving

What We Want From You

Bachelor's Degree Preferred

2-5 years of successful experience in Manufacturing and Customer Service environment

Proficient in Microsoft Office

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when :

Our people are engaged and developing as part of a high-performing Amcor team

Our customers grow and prosper from Amcor's quality, service, and innovation

Our investors benefit from Amcor's consistent growth and superior returns

The environment is better off because of Amcor's leadership and products

Equal Opportunity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights : Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes :

Medical, dental and vision plans

Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

Company-paid holidays starting at 9 days per year and may be slightly higher by location

Wellbeing program & Employee Assistance Program

Health Savings Account / Flexible Spending Account

Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available

Paid Parental Leave

Retirement Savings Plan with company match

Tuition Reimbursement (dependent upon approval)

Discretionary annual bonus program (initial eligibility dependent upon hire date)

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.