Commercial Claims Coordinator

Job Description

Job Description

Job Summary :

Our Commercial Claims Coordinator role is a proactive and detail-oriented position, dedicated to managing commercial temporary accommodation claims and driving business growth initiatives. This position plays a key role in sourcing, coordinating, and securing temporary placements for businesses affected by property loss. It involves working in close collaboration with National Account Managers, vendors, and internal teams to ensure seamless customer service

Essential Responsibilities :

• Collaborating with National Account Managers, operational teammates, and Homelink leadership to develop strategies and executional milestones to incrementally grow business.
• Facilitate commercial, onsite, and pack out claims. Handle communication with policyholders and vendors. Present options for approval to the National Account Manager for adjuster approvals.
• Generate leads, complete warm calls, and participate in virtual meetings.
• Contact vendor partners to confirm availability and to ensure temporary accommodations meet policyholder needs.
• Review, interpret and negotiate lease terms / contracts, pricing, fees, and deposits.
• Process required paperwork for temporary accommodation options.
• Complete fair rental value requests.
• Extend accommodations and facilitate relocations for existing policyholders.
• Update internal databases, complete necessary paperwork, and communicate details to operational teammates involved with each claim.
• Maintain records of commercial, onsite, and pack out procedures and ensure process is documented. Responsible for revisions to documents.
• Develop strategies to optimize vendor partnerships, negotiate favorable terms, and enhance profitability through cost-effective solutions and service excellence.
• Track and maintain appropriate information regarding all claims in the company database for internal use.
• Apply critical thinking to provide solutions to appropriately address each policyholders’ individual needs.
• Provide an immediate response and support for a high volume of incoming calls.
• Assist with special projects on an as needed basis at the directive of department manager.
• Support and assist with operational needs to provide backup when needed.
• Provide superior customer service to policyholders and vendor partners.
• Support and provide leadership of Homelink’s companywide and department initiatives. Embody Homelink’s culture and service standards.

Job Requirements :

Work Environment and Physical Demands :

This job operates in a fully remote environment. This role routinely uses standard equipment such as computers, phones, etc.

While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee frequently is required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.

This position is full-time. It will require a flexible schedule that may necessitate occasional evenings / weekends coverage. Position will require on call responsibilities / support as scheduled by management.

Other Duties / Considerations :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Monday - Friday, 8 : 00am - 5 : 00pm CT