Account Director - Injection Molding

Job Type

Full-time

Description

Elevate Solutions Group is a rapidly growing provider of Custom Plastic Injection Molding and Integrated Supply Chain solutions. We recently received the Georgia Fast 40 award for being in the top 10 fastest growing middle market companies in the state of Georgia. This success is driven by our entrepreneurial spirit, fun work environment, and energetic team who are passionate about making an impact on customers.

The company enjoys a remarkably high employee retention rate due in large part to its dynamic, team-based culture, integrity, and values.

Strategically located just outside the Atlanta Metro area (Austell), the company has evolved from a niche market provider to an industry leader with state-of-the-art technologies for manufacturing.

We are seeking a highly experienced Customer Facing Team Leader (CFT Lead) to join our on-site leadership team, working closely with the owners and reporting to the Senior VP of Manufacturing. This new, customer-facing role is responsible for coordinating all internal resources to deliver high client satisfaction as well as business expansion with our largest and most important clients. Success requires a true leader and excellent communicator who is highly organized, technically strong, and proficient with setting and managing customer expectations. This highly visible role requires a blend of technical knowledge, relationship building, and a passion for delivering results.

• This is NOT a standard customer service role

CFT at Elevate Solutions Group

The CFT (Customer Facing Team) focuses on enhancing customer interactions and satisfaction, as measured by retention and new revenue growth. This team will include representatives from various departments such as engineering, manufacturing, plant operations, and finance, aiming to ensure that customer needs are understood, prioritized and effectively addressed.

CFT Priorities include :

Key Responsibilities

Metrics and Outcomes

Requirements

Qualifications :

Note : this role is closer to account management or sales than customer service.

Key Benefits

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Salary Description

90-100k