Technical Support Analyst / Engineer-Recruited

Description :

This position will primarily focus is on client desktop systems deployment and administration, mobile device and print management, in person and phone support, and personal solutions consulting. May participate in project implementation, technical training and knowledge management, and security administration. Requires outstanding customer service skills, versatility and breadth of technical skills, strong organizational skills and attention to detail, the ability to take ownership where appropriate, and the ability to help teams and projects successfully accomplish their objectives. Applies knowledge of Microsoft and Apple products, ITIL methodology, change management and risk management processes, network and telecom troubleshooting, routers, TCPIP, firewalls, VPNs, and Voice services. Uses and updates Support Ticketing System.

Enable Skills-Based Hiring

No

Union Designation

Additional Details

• Preferred Pay Rate Range : 34.00 - 51.00
• Union Designation : Union Eligible
• Report-To Detail : 100% on Campus
• Tenure Limit : 3 months
• FLSA Exemption Status : Non-Exempt / OT Eligible
• Required Education : High School Graduate
• Required occupational training, certifications or license(s) : None
• Business Title : Research Desktop Support Analyst
• Additional Job Details : SEE ATTACHMENT
• Does this position require a HUID? : Yes
• Pre-identified candidate's information, including name, email, phone, state / city / zip & pay rate : (No Value)
• Is the worker converting from being a Harvard full-time employee (FTE)? : No
• Role requires identity, I-9 and 3 reference screen (recruited) : Yes
• Role requires identity, I-9 screen (payrolled) : No
• Role requires DMV / driving history screen : No
• Role requires criminal background and sexual offender screening CORI / SORI : No
• Role requires criminal background screen : Yes
• Role requires 10-panel drug screen : No
• Role requires credit record check : No
• Role requires compliance with Immunization policy. : No