Product Support Engineer

A company is looking for a Product Support Engineer to provide technical support to enterprise customers.

Key Responsibilities

Serve as the primary contact for technical support requests from enterprise customers

Provide expert assistance in resolving production issues and diagnosing platform-related problems

Collaborate with internal teams to ensure customer feedback informs product enhancements

Required Qualifications

Experience in a client-facing elevated technical support or analyst role

Practical experience in working with REST API

Strong knowledge of Python

Experience in troubleshooting production environments and testing new features

Familiarity with monitoring tools like Datadog and Postman