Field Service Tech - Vehicle Systems

Job Description

Job Description

Hexagon Agility is the leading global provider of highly-engineered and cost-effective compressed natural gas, liquid natural gas, propane, and hydrogen fuel systems and Type 4 composite cylinders for medium- and heavy-duty commercial vehicles. Our portfolio of products also includes the production of high-performance, modular battery packs for commercial vehicles. Our solutions enable the safe and effective use of natural gas, propane, and hydrogen as a transportation fuel. These clean fuels reduce greenhouse gas and other air emissions and save money for fleet operators and their customers. To learn more about Hexagon Agility, please visit our website at www.hexagonagility.com

We are currently seeking a Field Service Technician.

This position will be based out of our California US , Remote location . Preferred locations would be Los Angeles or San Diego territory. Up to 50% travel may be required.

Overview :

Field Service Technicians are responsible for an assigned territory in addition to traveling to end users, dealerships, OEM’s, and our facilities nationwide to resolve customer issues. Must be able to work unsupervised in remote locations for extended overnight periods as necessary.

Responsibilities :

• Follow company and customer safety policies, quality and production procedures
• Provide exceptional customer service and technical support of products
• Manage all installs, removal, modification, repair, maintenance, test, and inspection tasks
• Troubleshoot and diagnose electrical or technical problems and determine proper solutions
• Respond to service requests, providing technical service and maintenance support at assigned customer locations in and out of local territory
• Utilize vehicles, tools and equipment while following operating instructions and adhering to safety standards
• Utilize blueprints, wiring diagrams and manufacturer's installation manuals
• Work safely with high pressure systems up to 5,000 psi
• Lead field service repair teams during recalls and campaigns
• Represent as POC at customer locations, help drive service sales, build relationships
• Evaluate situations and determine the best way to proceed as well as keeping the customers informed of progress and status of the repairs and progress
• Communicate and interact with customers and staff across multiple departments in a positive, courteous and professional manner to earn long-term relationships
• Develop a thorough understanding of Agility’s products and all other makes
• Complete and submit all paperwork / digital forms and reports in a timely fashion
• Maintain current working knowledge of local and national codes where applicable
• Capture Voice of Customer data whenever possible to help improve products / processes
• Up to 100% travel with the ability to leave on short notice to meet customer expectations
• Manage / maintain vehicle and on-board inventory organization, audits, and transport tasks
• Assist with shipping parts from assigned mobile inventory to customers as needed

Skills and qualifications

Work Environment :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit; use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must frequently lift and / or move up to 20 pounds and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific smell ability is required; recognize the smell of various fuels.

Disclaimer :

The above statements are intended to indicate the general nature and level of work performed by employees within this position. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.

Hexagon Agility is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, disability or veteran status.