Job Title : Entry-Level Customer Service Representative (Internal Title : Product Support Associate)
Location : Jeffersonville, IN - 5 Days onsite
Role Overview
We are seeking motivated, competitive, and teachable individuals to join our Product Support team. In this entry-level role, you will provide customer and technical support for merchants using POS systems and credit card processing equipment. This is an excellent opportunity to develop strong technical and communication skills in a collaborative, growth-oriented environment.
What We're Looking For
- Strong technical acumen with the ability to learn quickly
- Effective problem-solving and sound judgment in supporting both teammates and customers
- A process-oriented mindset with attention to detail
- Team-first attitude with the ability to adapt in a fast-paced environment
Responsibilities
Troubleshoot and resolve credit card processing and connectivity issuesSupport merchants and collaborate with Regional Managers selling POS systemsHandle 15–20 customer interactions per day ( mix of inbound and outbound calls )Build and manage merchant files (increased workload toward end of month)Use POS systems and internet-connected payment hardware dailyAccurately document cases and support activity for record-keepingEssential Skills
Networking knowledge, especially with internet-connected equipmentStrong technical troubleshooting skillsExcellent organizational and record-keeping abilitiesClear, professional verbal and written communicationSchedule & Location
Full-time, Monday–Friday, 10 : 00 AM – 7 : 00 PMHybrid model :Onsite at our Jefferson location : Tuesday–ThursdayRemote : Mondays and FridaysTraining : 6–8 weeks, Monday–Friday, 8 : 00 AM – 5 : 00 PM (in-person attendance required)Interview Process
Interviews conducted by team leads, senior representatives, and the hiring managerPreference for in-person interviews (flexible if needed)Performance & Growth
Performance measured through customer survey feedback and quality review by leadership30-60-90 Day Plan :
30 Days : Learn internal systems, build files, and complete process training60 Days : Begin handling calls with support and shadowing90 Days : Independently manage customer calls and file buildsGrowth potential : High-performing entry-level representatives may be considered for full-time conversion and other career paths within the companyWork Environment & Team Structure
Call center environmentTeam : 12 entry-level representatives + 3 maintenance specialists