Director, Billing & Revenue Management

Director Of Billing & Revenue Management

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The Director of Billing & Revenue Management is responsible for overseeing all revenue cycle operations, including billing (accounts receivable), collections, and cash application processes. This role ensures accurate revenue recognition in compliance with GAAP, drives automation and efficiency, and supports the organization's financial integrity through effective process design and system utilization particularly leveraging NetSuite ERP. The ideal candidate is a strategic and hands-on leader with deep expertise in revenue operations, system automation, and financial process improvement.

Hybrid based role out of our Somerset, NJ location.

Responsibilities

Lead and scale the Revenue, Accounts Receivable (AR), and Cash Application functions, overseeing the full revenue cycle from contract review and billing through collections and cash application, ensuring accuracy, compliance, and scalability across entities.

Develop and implement automated billing and cash application processes to enhance efficiency and accuracy. Drive continuous process improvements and automation initiatives across the department.

Manage and optimize the use of NetSuite for revenue and AR functions; identify opportunities to streamline workflows.

Ensure compliance with GAAP and company accounting policies for revenue recognition (ASC 606).

Develop and maintain SOPs (Standard Operating Procedures) and internal controls related to revenue operations.

Partner with FP&A (Financial Planning & Analysis) and Commercial teams to forecast revenue and analyze contract performance.

Collaborate with Sales Ops and Customer Success on contract setup, renewals, and dispute resolution.

Own internal controls and light SOX documentation for revenue, AR, and cash processes.

Coordinate with external auditors on revenue recognition and AR testing.

Responsibility for evaluating customer creditworthiness and managing reserves.

Define and track KPIs (days sales outstanding (DSO), billing accuracy, unapplied cash %, aging, automation rate).

Establish service level agreements (SLAs) for billing, dispute resolution, and cash posting cycles.

Design and scale the revenue operations organization to support growth and multi-entity structure.

Develop succession plans and apply staff competency models.

Support CRM-to-ERP integration for end-to-end contract-to-cash accuracy.

Own customer and contract master data governance.

Evaluate and deploy AI / RPA tools for billing, collections, and cash automation.

Involvement in integration and scalability for multi-entity growth, support M&A integration for consistent revenue recognition and AR harmonization.

Partner with CFO to align revenue quality and working capital with EBITDA goals.

Drive initiatives linking process automation to improved cash flow and margin performance.

The above is not an all-inclusive list of responsibilities; other responsibilities and tasks may be required.

Qualifications

Bachelor's degree in Accounting, Finance, or related field; CPA or MBA preferred.

10+ years of experience in revenue operations, AR, and cash application.

At least 5 years successfully demonstrated experience in a leadership role.

Strong knowledge of GAAP and ASC 606 revenue recognition standards.

Hands-on experience with NetSuite ERP required; experience with other financial systems a plus.

Proven track record in building or optimizing automated billing and cash application systems.

Excellent analytical, organizational, and communication skills.

Demonstrated ability to manage cross-functional teams and drive process excellence in a fast-paced environment.

Preferred Skills

Experience in a multi-entity service-based business environment.

Strong project management skills, including system implementation or upgrade experience.

Knowledge of automation tools, or similar integration platforms.

Ability to influence and collaborate effectively with senior executives and cross-departmental stakeholders.

Knipper Health is an equal opportunity employer.