Information Technology Support Specialist

IT Support Level 2 Role

Key Responsibilities

• Deliver technical assistance for desktops, laptops, mobile devices, and printers through phone-based and onsite support.
• Troubleshoot and resolve issues related to operating systems, software applications, and hardware components.
• Assist users via phone and remote desktop, ensuring prompt and effective problem resolution.
• Support and configure software such as Microsoft Office (Excel, Word, PowerPoint, Access, Outlook), Adobe applications, Meraki VPN, and other corporate tools.
• Perform basic system administration tasks and support local network and telephone issues.
• Collaborate with the Helpdesk team to log, dispatch, and escalate support calls as needed.
• Provide hardware and software support across the organization, including remote offices.
• Manage inventory and purchasing of technology assets.
• Physically lift and move computers, monitors, and servers as required.
• Work professionally with all levels of the organization in a service-oriented manner.
• Offer onsite support and assist remote offices as required.

Required Skills and Qualifications

Preferred Skills

Required Social Skills