Operations Analyst

Operations Analyst

Janji, a mission-based running brand, is seeking an Operations Analyst to join our operations team and help optimize our warehouse operations, assist in customer service, coordinate with our third-party logistics (3PL warehouse), and collaborate with our factories. If you can navigate ambiguity, have a keen eye for detail, and have strong Excel skills, this could be the role for you. This is a full-time, in-person (no exceptions) role ideal for someone with 12 years of operations experience looking to grow within a fast-growing brand.

What You'll Do :

Wholesale & Order Management

• Troubleshoot and resolve issues with wholesale orders, ensuring accurate fulfillment and timely deliveries.
• Work with our sales and customer service teams to correct order discrepancies, manage order modifications, and ensure happy customers.

Warehouse & Logistics Coordination Management

Factory & Supply Chain Support

Customer Service Support

Data Management & Report

What You Bring :

Can navigate ambiguity : You use resourcefulness to independently understand things that are either unclear or new to the organization.

Detail-oriented : You catch errors before they become problems; you thrive on getting things right.

Self-starter : When given assignments, you comfortably live within the gray zone. You don't need explicit direction on every issue that might arise.

Problem-solver : You take initiative to resolve issues efficiently and creatively.

Strong communicator : You're clear, professional, and proactive when working with internal teams, warehouses, and suppliers.

Excel chops : You know your way around VLOOKUP, Pivot tables, and complex formulas, so you can manage data effectively.

Experience : 1-3 years of experience in operations, logistics, or supply chain (preferred, but not required).

What We Offer :

This role is based in our Somerville HQ with hybrid flexibility (minimum two days per week in office).

Apply with your resume and a brief note about why you want to work at Janji.