Salon Coordinator

Job Description

Job Description

Benefits :

401(k)

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

POSITION SUMMARY

The Salon Coordinator assists management run the day to day business of the salon, specifically, but not limited to, guest scheduling of appointments, guests checking in / out for services and / or retail sales. The Salon Coordinator acts as a liaison between the guest and the hair stylist, contributing to and promoting overall salon safety, quality guest services while working in a harmonious and tidy work environment with a wide variety of personality types. The Salon Coordinator performs the daily salon operations in accordance with the policies and procedures set forth by salon management and ownership.

DUTIES & RESPONSIBILITIES

• Adhere to and assist in the implementation of salon's front desk duties as per company policy and procedures.
• Assists the manager in daily operations while possesing the ability to effectively run the daily operations in the absence of management.
• Provide a high standard of customer service to both internal and external clients (employees and guests) with an utmost, above and beyond cordial approach.
• Manage multiple telephone calls, schedule accurate appointments, and cashing out of clients throughout your shift.
• Exceptional understanding of all retail products and salon services offered to better assist guest inquiries and help increase retail dollar sales per ticket.
• Assist in salons inventory procedures as directed by management.
• Maintain salon appearance and image including cleaning salon retail, front desk, and other highly visible salon areas.
• Ability to resolve conflict professionally and diplomatically.
• Accept responsibility for receipts during shift by following established cash management procedures.
• Support and promote salon promotional programs & sales.
• Interact with and maintain a harmonious, positive, and professional attitude with guests and staff at all times, refraining from personal socializing.
• Any other duties deemed necessary by salon manager and owner.

SPECIFIC JOB REQUIREMENTS

• Strong organizational and detail oriented skills.
• Excellent people and customer service skills, promoting employee and guest safety.
• Exceptional phone etiquette.
• Project a professional and fashion forward image in accordance with company dress code.
• Strong knowledge of all servicing / retail products and promotional program salon offers.
• Honed computer knowledge and skills.
• Ability to multi-task and work in a demanding, fast paced environment.
• Possess a strong work ethic.
• Ability to be a "team player" and project positive energy with a "yes, can do" approach.
• Ability to work the required, agreed upon schedule which may include days / nights / weekends / holidays, and special events.
• Take direction well with an eagerness to learn and excel in position.
• Must be able to stand for long periods of time.
• May have to work on the computer for lengthy periods of time.

Disclaimer : The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the employee a general sense of the responsibilities and expectations of his / her position. As the nature of the business demands change, so to may the essential functions of this position.