Director, Health IT Project Management and Service Delivery

Job Summary

The Director of Project Management and Service Delivery is responsible for both strategic technology implementation and overseeing a seamless transition to ongoing service operations provided by other teams within Health IT. This position oversees the planning, execution, and completion of strategic technology initiatives by the Health IT PMO, including defining scope, managing timelines, resources, and budgets, and ensuring that projects are delivered successfully. This position will have an organization-wide impact, instrumental in ensuring that all projects adhere to best practices, regulatory requirements, and industry standards, ultimately enhancing the quality of Health IT services and improving patient outcomes. The Director will directly manage the team of highly specialized Health IT Project Managers and Coordinators. This position is also responsible for oversight of ongoing service delivery across Health IT after projects have been completed, including providing a framework for monitoring service level agreements (SLAs) and responding to user needs to maintain the quality and reliability of services across the health system. This role will partner with other teams across IT to standardize monitoring dashboards and reporting, ensure information is readily available to Health IT leaders, and establish accountability mechanisms as part of Health IT Operations. This position is a hybrid position but should expect to be onsite at a UCSF Health location 3 days per week (Tues‑Thurs). Standard hours are M‑F 8‑5 PST, but business need may require work during the evenings, weekends, and onsite at various locations up to 5 days per week to support go‑lives. Incumbent is expected to reside in or relocate to the 9 Bay Area County region. The final salary and offer components are subject to additional approvals based on UC policy.

Compensation

The salary range for this position is $129,600 - $303,800 (Annual Rate).

Department Description

Health IT Operations is responsible for Health IT governance, strategy, service delivery, and developing our staff to position Health IT to serve the evolving needs of the health system. This includes facilitating changes in how we make decisions, how we collaborate, and change adoption for Health IT. The Health IT Operations team is primarily responsible for :

Supporting UCSF Health leadership in developing and managing the 5‑year technology roadmap and financial plan

Developing foundational processes that assist with alignment, accountability, and transparency as we integrate the Health IT teams in a changing competitive landscape

Developing tools and processes to support how we organize, make decisions, and collaborate as a team and with operations.

Required Qualifications

Bachelor’s degree in related area and / or equivalent experience / training.

Typically 6‑10 years of experience managing an information technology organization.

Proven leadership skills with experience in managing cross‑functional teams and driving organizational change.

Requires advanced communication, organization, management and project management skills.

Mastery of best practices in project management discipline required.

Has an understanding of how programs relate to other business strategies and initiatives.

Extensive or advanced knowledge of subject area sufficient for strategic planning, technology assessment and direction.

Extensive experience managing technical staff.

Experienced in leading change management activities and managing their impact across multiple units or departments.

Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies.

Possesses advanced written and verbal communication skills to convey technical information in a clear and concise manner.

Is able to establish priorities, goals / objectives and timelines. Incumbent will have direct major project oversight experience of successively larger engagements, including direct oversight of an install team.

Demonstrates ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit.

Requires conceptual and planning expertise.

Has technical project management knowledge of several areas of specialty.

Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor‑supplied products for use within a large and complex technical environment. Demonstrated problem‑solving ability to address issues that come up during major projects.

Excellent oral and written communication skills, including the ability to effectively present technical topics to large groups with potentially varied levels of technical sophistication. Ability to communicate and influence stakeholders at all levels in the organization.

Preferred Qualifications

Advanced degree or professional certification.

General knowledge and ability to problem solve issues related to key technical components of an install (database, hardware / infrastructure, environments, QA, analytics, integration and data conversion).

Has overseen a Project Management Office in an organization of high complexity undertaking multiple major project initiatives.

Budgetary management experience for large initiatives.

Experience aligning projects to governance groups is a programmatic way, facilitating execution of the strategic priorities of the organization related to technology investment with a data‑driven mindset.

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve - a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Benefits

To learn more about the benefits of working at UCSF, including total compensation, please visit : https : / / ucnet.universityofcalifornia.edu / compensation-and-benefits / index.html

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