Senior Operations Manager- Merchandising

Essential Functions :

Key liaison to cross-functional teams to drive connectivity, reinforce change management, remove silos, and develop holistic solutions for the Merchandising and Owned Brands organizations.

Leveraging your background in project management, you will oversee and enhance product-to-market processes, ensuring seamless implementation and efficiency.

This is a hybrid role, reporting into the office in Denton TX, days a week and working remotely the rest of the work week.

At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth.

You are welcome here, and you can thrive here. We find beauty in YOU. Join us.

Primary Duties :

Continuous Process Improvement :

Review and iterate on Owned Brand and Merchandising processes to optimize efficiency to ensure the most efficient method of working.

This will include but not be limited to : OB development process, planogram process and marketing.

Proactively monitor key deadlines and escalate issues to ensure timely completion. Provide visibility and escalate as appropriate to ensure key target dates are met;

Assign issue mitigation plan and follow up with owners to ensure task completion.

• Leverage SBU meetings.
• Lead trainings on new processes and tools, ensuring teams are equipped for success including Functional Training, Just in Time (JIT) Training, Tools Training, and Vendor Training
• Manage formal Hindsight Meetings to analyze processes, identify root causes, and implement necessary adjustments.
• Calendar management : Manage calendar, update development Time & Action (T&A) calendar for every season, create seasonal development overlay and working with the Merchandising teams to align on reset dates with Marketing and Visual Merchandising.

Calendar and Process Management :

• Maintain and update development timelines and time and action calendars for each season / quarter.
• Coordinate seasonal development overlays to streamline operations.
• Establish and refine R&D processes to enhance efficiency and effectiveness.
• Refine planogram process to improve efficiency and adherence to deadlines
• Track strategic metrics for diversity and ESG

Communications and Collaboration :

• Provide regular reporting on development timelines and relevant KPIs.
• Facilitate communication across the organization to foster clarity and partnership around Merchandising and Owned Brand objectives.
• Act as PMO for Merchandising and OB to ensure efficiency throughout the process.

Knowledge, Skills and Abilities :

• Bachelor's degree
• years in project management / operations experience in retail, with a deep understanding of product-to-market processes
• years’ experience working in product development within the beauty industry is preferred.
• Strong organizational and planning skills, with the ability to manage multiple tasks effectively.
• Proactive and detail-oriented mindset, ensuring thoroughness and accuracy in all production-related activities.
• Proficient in using production management software and tools to track progress, manage inventory, and analyze production data (PLM, Workfront, etc.)
• Exceptional problem-solving and decision-making skills, with the ability to think critically and strategically.
• Ability to effectively influence decision-making and / or change in the absence of direct management.
• Persuasive presentation skills and an ability to build consensus for ideas.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Detail-oriented mindset with a focus on continuous improvement and problem-solving.
• Proactive approach to monitoring deadlines and addressing issues promptly.
• Collaborative nature with the ability to foster teamwork and alignment across departments.
• Strong organizational and planning skills.
• Strong written and verbal communication skills.
• Blends strategic skills with operational and tactical execution.
• Flexible and creative problem solver.
• Analytical and dynamic thinker who can think outside the box to reach a solution.
• Personal professionalism, high level of confidence and sense of accountability.

Working Conditions / Physical Requirements

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, , use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.

The work area is adequately lighted, heated, and ventilated.

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking;

standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc.

No special physical demands are required to perform the work.

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and (k) with company match.

In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus.

Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!