Medical Records Clerk (IN OFFICE)

Position Overview

The Medical Records Clerk serves as the first contact for Aveanna Medical Solutions. This position is responsible for managing incoming calls and providing excellent customer service to all visitors.

Additionally, the Medical Records Clerk maintains patient files, distributes incoming faxes, and organizes incoming / outgoing mail for delivery.

The starting pay for our Medical Records team is $16.00 per hour, with a weekly stipend for additional in-office duties.

In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including : Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan!

Essential Job Functions

• Operate telephone switchboard to answer, screen and forward calls; providing information, taking messages and forwarding calls to voicemail system
• Greet persons entering organization, determine nature and purpose of visit and direct or escort them to specific destinations
• Send out company correspondence as assigned by the Director of Patient Care
• Routinely updates company phone directory
• Manage faxes as they come in; entering them into Brightree system and forwarding information to correct team
• Create new patient files for patients in all locations
• Match patient delivery tickets with eligibility forms
• Maintains all patient files; ensuring all delivery tickets, claims and patient paperwork are filed in the correct patient file
• Mail any off-cycle deliveries that can go regular mail as directed Distribution
• Mail all company correspondence; track all postage used via postage log
• Perform other administrative tasks as needed
• Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
• Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
• Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
• Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
• Upon employment, all employees are required to fully comply with Company’s policies and procedures.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.

• Additional responsibilities of this position may include;
• Assist with office site visits and audits as necessary by the state of Indiana and / or any government agency
• Oversight of minimal inventory and equipment as well as communicate when inventory levels are low
• Answering phones professionally, taking messages and resolving issues as necessary
• Maintaining a safe and clean office environment

Requirements

High school diploma or GED required

Preferences

Previous medical office, medical insurance authorization and / or billing experience preferred

Other Skills / Abilities

• Proficient in Microsoft suite of products including Outlook, Word and Excel
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Ability to comfortably work in homes of families with limited resources
• Must possess a strong sense of urgency and attention to detail
• Excellent communication skills both written and verbal
• Proven ability to manage in a high call volume environment with accuracy and efficiency
• Proven ability to work independently at times and within a team
• Demonstrated ability to prioritize multiple tasks to meet deadlines
• Demonstrated ability to interact in a collaborative manner with other departments and teams
• Ability to act with Aveanna’s Vision and Values of Team, Accountability, Aggressive Improvements, and Delivering Excellence

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action : Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.