CALL CENTER SERVICES REPRESENTATIVE I - 60044747 1

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CALL CENTER SERVICES REPRESENTATIVE I - 60044747 1

Date : Sep 4, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No : 860273

Agency : Children and Families

Working Title : CALL CENTER SERVICES REPRESENTATIVE I - 60044747 1

Pay Plan : Career Service

Position Number : 60044747

Salary : $35,397.96 annually / $1,361.46 bi-weekly

Posting Closing Date : 09 / 15 / 2025

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Internal Agency Opportunity

Department of Children and Families

Call Center Services Representative I

Internal Only

Multiple positions available.

This posting will be used to fill position vacancies in Career Service.

Incumbents in this position report to the office, this is not a telework position.

Preference for Bilingual in Spanish / English or Creole / English.

Current employees will be compensated in accordance with the DCF salary policy.

The full-time work schedule is 40 hours per week, 8 : 00 am 5 : 00 pm EST, Monday through Friday.

If this sounds like the job for you, please join our TEAM!

DCF Mission : The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

To learn more please visit https : / / www.myflfamilies.com / .

What You Will Do :

The primary function of this position is providing support services related to public assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers.

The Typical Duties Include :

• Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Processes a variety of eligibility related work activities within designated time frames.
• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
• Requests all additional information / verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
• Assists customers with referrals to other agencies and community resources.

Minimum Qualifications :

Additional Information / Requirements :

Benefits of Working for the State of Florida :

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including :

www.myfrs.com ).

Candidate Profile (application) must be completed in its entirety.

DCF Employment Requirements :

http : / / www.sss.gov.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location :

TALLAHASSEE, FL, US, 32303 JACKSONVILLE, FL, US, 32211 MIAMI, FL, US, 33165 JACKSONVILLE, FL, US, 32204 TAMPA, FL, US, 33612 MIAMI, FL, US, 33128 JACKSONVILLE, FL, US, 32226

Nearest Major Market : Tallahassee

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