Customer Service Hotline Representative

General Characteristics Responsible for responding to inquiries and providing information to customers calling into a service hotline.

Records all customer contact information in a call log.

Evaluates situation, determines appropriate response and escalates to designated specialist / resource for resolution of customer’s problem or complaint.

Tracks issues escalated for resolution to ensure customer receives a timely response.

Must have knowledge of the enterprise’s business / products and demonstrate strong customer focused skills.

Education :

• Associate’s or Bachelor’s Degree or technical institute degree / certificate in Computer Science, Information Systems, Business Administration, or other related field.
• Or equivalent work experience.

Experience :

Complexity :

By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.