Sales Enablement Specialist

Job Summary

Sales Enablement Specialist at American Restoration to support onboarding, training, and troubleshooting for our CRM platform. Coordinate training sessions, document user issues, and ensure a smooth user experience for internal stakeholders.

Key Responsibilities

• Assist with CRM onboarding, training & adoption.
• Coordinate scheduling and logistics for CRM training sessions.
• Prepare and distribute training materials, documentation, and guides.
• Track training participation and completion, and follow up with users as needed.
• Support internal trainers or third-party CRM trainers during live sessions (Q&A, note-taking, attendance).
• Help log and triage incoming user issues or questions related to the CRM.
• Provide basic troubleshooting support, escalating technical issues to appropriate internal or CRM support teams.
• Monitor support trends and assist in identifying common pain points or knowledge gaps.
• Help maintain internal knowledge base articles or FAQs.
• Assist with tracking and organizing communication between internal users and the external CRM support team.
• Document and follow up on outstanding issues or feature requests.
• Prepare user feedback summaries or meeting notes when needed.
• Gather and report data on user adoption, engagement, and support needs.
• Identify users who may need additional training or support.
• Participate in periodic reviews of CRM usage and system feedback.
• Help maintain up-to-date documentation for training materials, process guides, and system workflows.
• Gather input from users and relay it to leadership.
• Special projects as assigned.

Qualifications

Skills & Competencies

Work Environment

Travel Requirements

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Construction

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