Project Manager (Customer Strategy)

FocusKPI is seeking a  Technical Project Program Manager to join one of our clients, a high-tech SaaS company.

Our client is seeking a detail-oriented and proactive Project Manager to join their Customer Strategy Office (CSO) .

In this role, you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience, drive retention, and improve operational efficiency across the SaaS customer lifecycle.

As a key member of the CSO team, you will be responsible for planning, executing, and delivering projects on time, within scope, and on budget.

Your focus will be on day-to-day task management, cross-functional coordination, and issue resolution to ensure project success.

Work Location :

• Remote - anywhere in the US, Preferred EST, CST; Client location : San Francisco, CA Duration :  12-month contract with potential to extend or convert depending on candidate's performance and needs Pay Range : $40 / hr to $49 / hr Responsibilities : Initiative Ownership & Execution : Owns the planning, coordination, and execution of specific GCO initiatives within defined scope, timeline and budget.
• Creation and management of the plans for moving projects, initiatives and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact Manage and track each project, at time multiple projects, and works closely with cross-functional teams to ensure on time delivery of projects.
• Includes building and maintaining detailed project plans, monitoring milestones and ensuring project deliverables are completed on time and to standard.

Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives Cross-Functional Team Alignment :

Experience managing cross-functional projects involving teams such as Sales, Marketing, Customer Success, RevOps, and Product Proven ability to manage multiple projects simultaneously from planning through execution and delivery Skilled in defining project scopes, building timelines, tracking milestones, and coordinating stakeholders Ability to proactively identify risks, manage dependencies, and drive resolutions in a structured and timely manner Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and levels Proficiency in project management tools such as Asana, Airtable, Monday.com, Jira, or similar Bachelor’s degree in Business, Operations, Project Management, or a related field PMP, CAPM, or other relevant project management certifications are a plus but not required Preferred Qualifications :

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