Universal Banker I

Job Details

Job Location

Cedar Park Leander Branch - Cedar Park, TX

Universal Banker I

We are looking for dynamic, extraordinary people with a passion for providing outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you!

At Velocity, we are committed to upholding our mission of providing our community with personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of "People Helping People" to continue to drive our vision of making a positive impact on our members and their financial goals.

Your experience includes :

• Minimum of 6 months of financial institution experience supporting customers in person or over the phone.
• General knowledge of financial products and services.
• Passion for providing outstanding customer service with a positive attitude.
• Excellent communication skills and proficiency in using common office applications and office equipment.
• Effective time management skills include the ability to prioritize multiple responsibilities and organize work tasks.
• Ability to work in a fast-paced environment with high attention to detail and decision-making skills.
• Skilled in diffusing escalations in a positive manner and effectively resolving member concerns.
• Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed.
• Flexibility to work branch hours, including Saturdays.

What you will do :

As our members' first point of contact, you'll be the pleasant, professional, and friendly face of Velocity, providing exceptional service and projecting a positive and professional image. Additionally, you'll proactively inquire and correctly identify the needs of our members, including promoting products and services to enhance members' financial well-being.

Why you should choose Velocity :

This position offers competitive pay, great benefits including medical / dental / vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.