SolarWinds Certified Observability Administrator

Looking for Arizona Residents only.

City of Phoenix - Req # 147077 - SolarWinds Certified Observability Administrator

Job Description :

Position Overview We are seeking a proactive and skilled SolarWinds Observability Administrator to manage and enhance our monitoring environment using SolarWinds Orion and complementary tools. The ideal candidate will ensure reliable system visibility, rapid issue detection, and effective response coordination across our IT infrastructure.

Key Responsibilities

• Node & Access Management

Add, modify, and decommission nodes in Orion.

Create and manage user IDs, access rights, and permission levels.

Design and maintain meaningful views, dashboards, reports, and alerts tailored to user and departmental needs.

Create, update, and manage application templates for effective monitoring.

Perform daily health checks of the Orion environment (polling, data flow, storage).

Schedule and perform system reboots or failovers required for patching or outages.

Handle incoming ServiceNow tickets related to monitoring issues.

Open vendor support cases ("factory tickets") as needed.

Collaborate with networking and other IT teams to resolve incidents promptly.

Attend Teams meetings with department IT staff to promote observability services.

Provide regular status updates and maintain clear communication about system health.

Required Qualifications

Hands-on experience with SolarWinds Orion and SolarWinds Observability components (NPM, SAM, etc.).

Strong understanding of network, server, and application monitoring principles.

Proficiency in alert configuration, report / dashboard design, and template management.

Proven ability to perform daily system health checks and manage patching / failover activities.

ServiceNow experience or comparable ticketing systems, with the aptitude to escalate issues appropriately.

Excellent interpersonal skills; able to liaise with technical and non-technical teams.

Able to document processes, facilitate knowledge sharing, and train others where needed.

Preferred Qualifications

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