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Business Analyst
Business AnalystICONMA • Reston, VA
Business Analyst

Business Analyst

ICONMA • Reston, VA
30+ days ago
Job type
  • Full-time
Job description

Our Client, a Health Insurance company, is looking for a Business Analyst for their Reston, VA / Hybrid location.

Responsibilities :

  • % Interpret business needs and issues by gathering, eliciting, analyzing, documenting and validating the Business area’s user and technical (functional / non-functional) requirements.
  • Under the direction of a Lead or Senior Business Analyst, participates in the creation of requirements documentation.
  • Collaborates in the creation of project plans to define, organize and schedule requirements management and development activities.
  • Participates in requirements analysis and verification sessions.
  • Participates in the tracking and management of open issues and assists in planning for resolution.
  • Participates in development sessions and design reviews in order to ensure design meets user requirements.
  • % Responsible for the overall success of user acceptance testing, including documentation, verification and release.
  • Implements practices and procedures for end user test plans.
  • Identifies and documents gaps in requirement adherence or system deficiencies / defects and coordinates appropriate action through issue resolution.
  • Providing guidance and training to application end users.
  • % Identifies, documents and troubleshoots problems in systems, software and processes.
  • Collaborate with appropriate stakeholders to monitor, report and resolve issues.
  • Participates in the development of solutions and workarounds that solve low complexity technical, system and / or business issues.
  • % Reviews, analyzes and creates detailed documentation of business systems and user needs.
  • Responsible for the written documentation of requirements in a clear and well organized manner.
  • Develops and / or collaborates in key project and requirement deliverables for projects of low complexity
  • % Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables.
  • Coordinates assigned projects from concept through implementation.
  • Prioritize and manage new work requests.

Requirements :

  • Education level : Bachelor's Degree
  • Education details : Business, Information Technology, Computer Science or related field
  • Experience : - years experience in functional, operational, business, data, systems or testing analysis.
  • Previous experience working with ServiceNow application is required
  • In lieu of a Bachelor's degree, an additional years of relevant work experience is required in addition to the required work experience.
  • Demonstrated ability to deliver high quality, effective deliverables on-time and be a valuable contributor to the development of cost-effective solutions.
  • Moderate understanding of business analysis core competencies
  • Strong time-management and organizational skill, Proficient
  • Excellent communication skills both written and verbal, Proficient
  • Ability to organize stakeholder meetings, Proficient
  • Microsoft Office applications usage, Proficient
  • The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
  • Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
  • Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
  • Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
  • Experience with ServiceNow iTSM module implementation
  • Experience with large scale business transformation of organizations from legacy systems to ITSM
  • Why Should You Apply?

  • Excellent growth and advancement opportunities
  • Create a job alert for this search

    Analyst • Reston, VA

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