Customer Success Manager - Carrier

Customer Success Manager

Discover your future at DAT Freight & Analytics, where innovation meets impact. For over four decades, DAT has been at the forefront of transportation and logistics, helping businesses move freight with greater efficiency and confidence. We are a technology company that removes uncertainty from freight for truckers, brokers, and shippers every day. Our advanced tools and data intelligence empower professionals to make smarter decisions, optimize costs, and operate more successfully. Through the industry's largest digital freight marketplace and insights derived from over $1 trillion in freight transactions, we provide the mission-critical information that keeps supply chains running smoothly across the country. DAT is proud to be an award-winning workplace that fosters innovation, celebrates success, and values professional growth. With strategic offices in Beaverton, Oregon, Denver, Colorado, Springfield, Missouri, and Bangalore, India, our teams collaborate to solve the transportation industry's most complex challenges. Ready to shape the future of freight technology?

The Opportunity

DAT is looking for a Customer Success Manager to join our outstanding Inside Sales team, headquartered in Beaverton, OR. This is a fully remote, work from home opportunity to support our Central Region. We're open to applicants who are full time residents of the following states : IL and MN.

Candidate Profile

You'll bring your background in the transportation industry, along with your experience in product training and customer communication skills to this critical role. This is your opportunity to make a major contribution to customer success and retention with a SaaS company that has been at the forefront of freight analytics for over 45 years.

What You'll Do

• Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers.
• Manage accounts and keep customers abreast of new features and enhancements.
• Be the "voice of the customer" to Product Management, Sales and Product Support.
• Prospect by establishing rapport with customers to identify needs and opportunities.
• Exceed net revenue growth quota by upselling customers on additional service packages.
• Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success.
• Be your customers' main point of contact at DAT.

The Skills and Experience You'll Bring

Why DAT?

DAT is an award winning employer of choice. For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

Medical, Dental, Vision, Life, and AD&D insurance

Parental Leave

Up to 20 days of paid time off starting in year one

An additional 10 holidays of paid time off per calendar year

401k matching (immediately vested)

Employee Stock Purchase Plan

Short- and Long-term disability sick leave

Flexible Spending Accounts

Health Savings Accounts

Employee Assistance Program