Call Center Representative

Call Center Customer Service Representative

The Call Center Customer Service Representative will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible for helping schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assisting with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience. This is a remote call center position with 4 weeks of remote training starting Monday, December 8, 2025. Mandatory requirements include being open to working all shifts - 1st, 2nd, and 3rd shift and weekend hours. Pay is $17.00 / hr - paid weekly.

Essential Functions

• Customer Service : Assist customers who are experiencing a vehicle breakdown
• Workflow Management : Enhance service productivity by identifying available resources through effectively following shift scheduling
• Administrative : Effectively handle all incoming calls and follow up calls

Additional Responsibilities

Skills and Abilities

Qualifications

Travel : None

DOT Regulated : No

Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type. Compensation ranges for the position are below : Pay Type : Hourly Minimum Pay Range : $17.00 Maximum Pay Range : $17.00

Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and / or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants : Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com / careers.