IT Technician Support

IT Technician Support - is responsible for providing local operational support for an office or

group of offices. This position requires both excellent customer service and problem-solving skills. The

candidate must possess a process and project orientated mindset and be efficient working individually as

well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of

technology and adaptable enough to be able to leverage it against a wide range of technical issues. The

candidate must be highly motivated and self-reliant individual with a desire to better themselves.

Issues Management and Resolution

• Analyze issues and formulate solutions
• Troubleshoot system, application and hardware issues
• Ensure customer is updated on ticket progress
• Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV

equipment and meeting / event support

System Administration

peripherals.

party products.

Communication

Resource & Project Management

Continuous Improvement

studies, and perform product evaluations.

Work Schedule

request or as needed

Travel

Education and Certifications

Science, Information Systems or equivalent program, or a proven track record of IT experience

required.

Experience

Additional Skills

Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems

Pay Range

$30-$30 USD

WHAT WE OFFER

Note : Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours / week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by applicable law.

Colorado only : We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below : Data Privacy Statement

Acknowledgement Section : By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.