Production Support Analyst
- Position : * Production Support Analyst *Job Description : *
- Provides accurate solutions to user problems to ensure user's productivity.* Responds to tickets, e-mail, on-call contact or instant messaging and ensures that each contact received is logged in the ticketing platform.
- Follows escalation processes and refers bugs, defects, and system failure issues to the proper corresponding development group when appropriate.
- Informs users of any global problems or system outages.* Familiarity with Service Now, Navision, Salesforce, UNITY, Microsoft Office, Jira, Confluence, VictorOps, Slack, Teams, HYBRIS.
- Understanding of how Application Programming Interface (API) works and be able to assist with diagnosing, log gathering, basic troubleshooting, and when needed escalation for resolution of issues with the API.
- Enhances and develops quality support methods and communication skills through coaching and feedback.* Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
- First point of contact for providing support for all Ecommerce IT applications and systems to internal and external end users.
- Applies knowledge of information systems and services to investigate and identify applications, systems, and network problems.
Uses tools, techniques, and knowledge bases to resolve issue *Annual Hiring Range / Hourly Rate : * $67,500.00 - $82,500.
00Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and / or skill level.
The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. *Location : * US-CO-Colorado (Remote Employees) *Time Type : * Full time *Job Category : * Information Technology *EEO Statement : * Arrow is an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO / AAP policy) (
Production Support Analyst
Position:* Production Support Analyst *Job Description:* * Provides accurate solutions to user problems to ensure user's productivity. Enhances and develops quality support methods and communication skills through coaching and feedback. Acquires and maintains current knowledge of relevant product of...
Contact Center Data and Reporting Analyst (Power BI)
The Data and Reporting Analyst will work cross-functionally with key stakeholders in corporate data analytics, contact center operations, and various project teams, to drive process improvement and track progress against goals. Contact Center Data and Reporting Analyst (Power BI). Collects, mines, a...
Senior Data Security Analyst (Remote eligible)
Read more about our benefits here: The Senior Data Security Analyst will lead efforts in data security engineering, governance, and loss prevention to safeguard sensitive information and ensure the integrity, confidentiality, and availability of data at Mathematica. This role demands a high-energy, ...
Application Support Analyst - Global Team
As a member of the Service Desk Support organization, the support analyst provides first level hotel operations, functional, procedural, and technical troubleshooting support for Marriott’s Sales & Catering Applications (CI/TY, SFAWeb, OneSource, and MSA), Reservations Systems (MARSHA, Empower, HPP,...
Data and Reporting Analyst
The Data and Reporting Analyst will integrate finance data from multiple sources to produce requested or required data elements. Become a part of our caring community and help us put health firstThe Data and Reporting Analyst will be responsible for a wide array of provider partner and membership pe...
Data Analyst
Provides support to team on the development of enterprise data assets, information platforms or data spaces designed for exploring and understanding the data. This role is responsible for the use and development of data infrastructure projects & proof of concept business solutions for users in analy...
Sr Data Analyst - Education
Writes advanced SQL queries and perform complex data mining techniques to capture appropriate data. Liaises with IT team on regarding data governance and requirements of the data warehouse. Strong understanding of relational databases and data warehouses. Produces reports, dashboards, and data visua...
Data Analyst, Developer Operations
Required Skills:Data Analyst, Developer Operations Responsibilities:Monitor Analytics solution for Re-review and Data Protection Assessment workflows. Utilize robust data pipeline processes to consolidate, cleanse and store data from various sources to provide a holistic source of truth. Build cross...
Senior Technical Support Analyst - Cloud Supply Chain Management
Candidate Profile:Oracle Software Support is growing its Fusion Supply Chain Management / Manufacturing Support team. Excellent communication skills, in terms of being able to convey technical and functional knowledge and solutions in highly escalated situations to executives, support personnel and ...
Business Systems Analyst II - Remote
The Business System Analyst requires a working knowledge and expanded conceptual understanding of the business systems analysis function. Business Systems Analyst II - Remote. They may develop business rules and translate them into solutions that empower business and development teams. Minimum 2+ ye...