RBC is hiring : UX Researcher in Minneapolis

Overview

Identify and deliver on the UX research needs of the RBC USWM Technology team to ensure data-driven prioritization and decision-making drives the user-centered design process for our technology platforms. As a UX researcher, you will partner with Technology Experience Consultants, Product and Capability Owners to identify, design and execute on end user research needs of various technology projects and initiatives. You will analyze and share research results to UX designers, developers and other business and technology stakeholders to help discover, define and influence the delivery of optimal technology solutions, based on the needs of our end-users.

What you will do

• Create journey maps, based on feedback from our users, business partners, Operations, Supervision and our technology teams
• Document new personas as needed and refine / update those existing in the persona library
• Heuristic evaluations of products, services and processes
• Use proven research practices and methods, tools and techniques; stay current to offer insight on innovation in the UX research space
• Design, plan and execute research to meet the needs of assigned projects; identify the most appropriate research methods to meet the needs of project-specific assignments
• Plan, facilitate and capture the results of discovery sessions, process mapping, journey mapping, design-thinking workshops and requirements gathering
• Capture, analyze and distill user feedback; partner with technology experience consultants and product and capability owners to formulate actionable ideas based on user feedback
• Deliver relevant, reliable data to inform and influence teams in user-centered design decisions

What do you need to succeed?

Must-have

Nice-to-have

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

The expected salary range for this particular position is $65,000-$115,000 depending on your experience, skills, and registration status, market conditions and business needs. You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that :

Job Skills

Creativity, Detail-Oriented, Multi-Level Communication

Additional Job Details

Address : 250 NICOLLET MALL : MINNEAPOLIS

City : Minneapolis

Country : United States of America

Work hours / week : 40

Employment Type : Full time

Platform : WEALTH MANAGEMENT

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-10-09

Application Deadline : 2025-10-17

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

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