Service & Engagement Team Leader

Service And Engagement Team Leader

The pay range per hour is $25.00 - $42.50.

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

The role of a Service and Engagement Team Leader can provide you with the skills and experience of : guest service fundamentals, experience building a guest first team culture and driving loyalty programs; guest engagement; problem solving and resolution; retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies; planning department(s) daily / weekly workload to support business priorities and deliver service and sales goals; leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating, and retaining talent.

As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities :

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty, and cleanliness standards.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
• Understand sales goals, business reporting, and guest insights to plan and execute daily / weekly workload, to deliver on store sales goals, guest engagement, and troubleshoot opportunity areas as needed throughout the day.
• Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward our guest and / or enhance their shopping experience.

This may be the right job for you if :

But, there are a few skills you should have from the get-go :

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :