Customer Success Specialist

Partners with the outside sales team to meet and exceed customer's service expectations.

About the Role

This role is the first point of contact for many customers and prospects, so strong communication skills are essential.

Responsibilities

• Provides timely and accurate information to customers regarding unit prices, inventory levels, availability, freight / shipping costs and delivery time.
• Responds to customer order inquiries, prepares price quotation, and initiates purchase orders.
• Ability and interest in learning about Rapid product lines.
• Employee will make recommendations to the customers or prospects that contact us via phone or email.
• Processes customer orders, changes, and / or returns per established department policies and procedures.
• Helps create the customer experience by building and maintaining friendly and professional customer relationships.
• Computes price, discounts, shipping costs, and sales margins.
• Investigates and resolves routine requests and customer complaints such as product quality and missing or delayed shipments.
• Identifies, suggests and closes additional purchases of products and services to customers.
• Performs administrative duties such as filing copies of orders and maintaining up-to-date customer information in the database.