Why Access?
- Competitive Hourly Pay - $18.50 / hr.
- Medical, Dental, Vision and Life insurance
- 14 days of PTO, 7 Paid Holidays, 2 personal days.
- K Retirement program with 3% company match, % vesting in 4 years.
- Company Paid Uniforms
- Training and Growth opportunities
Job Summary
The Client Care Support Representative’s main responsibility is to provide superior customer service to new and existing Access clients.
Primary Functions :
- Responsible for client support including service scheduling and service communications.
- Responsible for responding to invoicing inquiries and providing client copies of invoices.
- Provide product support for Filebridge Records.
- Process work orders daily while complying with SOP.
- Answer telephones, forward callers, accept messages per SOP.
- Assist clients with questions regarding order fulfillment, services available and general pricing while providing superior client service.
- Notify Operations of changes that may affect service schedule
- Complete database research on missing client containers, files, or tapes, and maintain client contact per SOP.
- Communicate with Clients as needed for Call Backs.
- Process destruction and permout work orders per SOP.
- Complete client data entry per SOP.
- Complete importing of client data per SOP.
- Process requests for printed bar codes as needed and per SOP.
Secondary Functions :
- Participate in safety and security drills.
- Know and understand defined role in the Company Disaster Recovery Plan.
- Notify direct supervisor of any issues related to your job.
- Follow proper escalation procedures per SOP.
Other Responsibilities :
- Comply with all company policies and procedures.
- Maintain knowledge of our industry and new regulations.
- Other duties as assigned by Supervisor.
Education and Years of Experience :
- High school diploma or equivalent required.
- Six months or more experience in a customer service environment or call center preferred.
Knowledge, Skills and Abilities :
- Must have strong Windows based computer skills. (Including Microsoft Office skills with Outlook and Excel)
- Excellent listening skills.
- Strong negotiation skills.
- Strong oral and written communication skills (must possess grammatically correct English
skills).
- Must be flexible and friendly under pressure.
- Must have excellent attention to detail.
- Ability to work collaboratively in a team environment.
- Ability to problem solve.
- Ability to multi-task with a strong attention to detail.
- Ability to deliver outstanding customer service.
- Ability to adapt to a fast-paced environment.
- Ability to demonstrate continuous employment / work history.
Physical Requirements (lifting etc.) :
- Periodic lifting of 20 to 60 lbs.
- Periodic scanning of materials.
- Bending and stretching.
- Routine pushing and pulling.
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