Service & Bar Manager

Job Description

Job Description

JOB TITLE : Service & Bar Manager

REPORTS TO : General Manager

LOCATION : Whos On Layton Milwaukee, WI

JOB TYPE : Full-Time

ABOUT US

Cream City Concepts is Milwaukees premier hospitality group, known for creating engaging entertainment spaces, serving excellent food and drinks, and offering cozy Airbnb accommodations. Our portfolio includes popular destinations like Who's on Third, Whos on Layton, Oak Barrel Public House, and Third Street Properties. As we continue to grow, we are looking for experienced leaders who are passionate about hospitality and ready to take the next step with a company that values excellence, teamwork, and innovation.

ABOUT THE ROLE

The Service Manager plays a vital role with ensuring consistent, high-quality service and operations in the Front of the House (FOH), while maximizing profitability, ensuring staff accountability, and maintaining customer satisfaction.

This position is ideal for someone who thrives in a fast-paced environment, leads by example, and is passionate about delivering excellent hospitality. We are looking for Full-Time availability, non-exempt reporting directly to the GM. The position consists of serving, bartending, and floor managing shifts when assigned.

KEY RESPONSIBILITIES

Opening Duties

• Conducts pre-shift inspection of restaurant FOH areas : cleanliness, stock levels, equipment functionality, menus
• Ensures Pop Menu & POS systems are updated and operational i.e. : Correct menu items, 86d items and back in stock items
• Checks inventory levels : replenishes / stocks where needed with the correct amounts and products (including the FOH kitchen stations)
• Assists GM in completing the Business Staffing Analysis as needed
• Reviews the Manager Plans, Daily Floor Plans & Cut Plans with GM and staff

MOD Duties

Closing Duties

BAR MANAGEMENT RESPONSIBILITIES

INVENTORY MANAGEMENT

STAFF MANAGEMENT

MENU & PROMOTIONS

MAINTENANCE, SAFETY, & REPORTING

QUALIFICATIONS & REQUIREMENTS

EQUAL OPPORTUNITY EMPLOYER

The policy of the company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the manager. The job description does not constitute a contract of employment, and the position remains at-will.