Professional Services Consultant, EFD

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to :

Build and enhance our proven security platform

Blend innovation and speed in a constantly evolving cloud environment

Analyze new threats and offer deep insight through data-driven intel

Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk : their people. That is why we are a leader in next-generation cybersecurity and why more than half of the Fortune 100 trust us as a security partner.

The Role

Proofpoint is seeking a highly proactive, organized, and skilled professional with a robust background in cyber security analysis, security operations, and project management to join our Professional Services team.

As a crucial member of our team, you will leverage your extensive experience in handling complex security challenges, mentoring diverse teams, and driving projects to successful completion in a dynamic enterprise environment.

Your role will be pivotal in managing and securing our customers' critical information assets, ensuring the highest level of service and security.

Your day-to-day

Engage with our Email Fraud Defense customers as an expert in the field

Drive high levels of customer satisfaction

Coordinate with multiple parties the customer as well as their 3rd parties to ensure timely and satisfactory resolution to customer issues, and completion of projects

Drive complex implementations while working side by side with the customers to solve their unique problems

Work with internal teams (most notably engineering, sales, product management)

Leverage previous experiences, share best practices and facilitate creative solutions to unique challenges, maximizing the value of our Email Fraud Defense products

What you bring to the team

Strong project management skills with a high attention to detail

Hands-on knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC)

Excellent written and verbal skills

Relevant Consulting and Customer Service Experience

Must be comfortable with presenting and explaining technology to people with less technical knowledge

Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills

Must be able to thrive in a fast paced, high stress start-up environment

Demonstrated experience in working with broad cross-functional teams

Excellent organizational, analytical and influence skills

Ability to work independently, ability to adapt quickly, positive attitude

Demonstrated experience in supporting Fortune 500 or other large customers

Experience with Proofpoint products is a plus

Experience with Secure email Gateways is a plus

BA / BS or higher

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.

We are a customer-focused and driven-to-win organization with leading-edge products and many exciting reasons to join our team.

We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life.

Apply today and explore your future #LifeAtPFPT.

LI-PH1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below.

Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee.

This role may be eligible for variable pay and / or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges :

SF Bay Area, New York City Metro Area :

Base Pay Range : 105,420.00 - 165,660.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska :

Base Pay Range : 88,340.00 - 138,820.00 USD

All other cities and states excluding those listed above :

Base Pay Range : 79,170.00 - 124,410.00 USD