Medical and Lab Liaison

Location

This is a fully onsite opening at one of the following locations :

Louisville, KY; Mukilteo, WA; San Diego, CA; Dallas, TX; Phoenix, AZ

Role Description

The Customer Service Specialist - Medical and Lab Liaison serves as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support. The Liaison has advanced knowledge of laboratory diagnostics and acts as a key contact for our customers (veterinarians and veterinary staff). The role is responsible for providing comprehensive support for customer inquiries related to lab results, testing process or requirements.

Customer Inquiry Triage & Resolution

• Intake and triage of escalated customer inquiries including understanding the issue and determining the best course of action
• Address and resolve the majority of complex medical customer service inquiries or issues and escalate to the medical team for additional support when appropriate
• Actively work and resolve lab / medical problem samples
• Communicate effectively with customers and colleagues, keeping them informed of the progress and providing updates
• Document all interactions with customers and track the progress of efforts

Medical / Lab Issue Resolution & Expertise

Cross-Department Collaboration & Escalation

Root Cause Analysis & Trend Identification

Process Improvement & Documentation

Education and Experience Requirements

Preferred Qualifications

Technical Skills Requirements

Physical Position Requirements

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in ( Colorado) . Base pay may vary based on location and other factors.

Base Pay Range : $29.20 -$38.00

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (California) , (NJ Remote), (NY Remote), or (Washington). Base pay may vary based on location and other factors.

Base Pay Range : $33.50 - $40.00

We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation and disability insurance

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved / engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following : (1) our company website at www.Zoetis.com / careers site, or (2) via email to / from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and / or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.