Client Access & Outreach Specialist

Client Access & Outreach Specialist – TSG Health & Wellness

Location : 6636 E. WT Harris Blvd, Charlotte, NC

Schedule : Part-Time (In-Office with Community Events as Needed)

Pay : $15.00 – $18.00 / hour (based on experience)

Mileage Reimbursement : Provided for approved out-of-office community events

About TSG Health & Wellness :

TSG Health & Wellness is a statewide integrated-care organization bridging behavioral health, primary care, and wellness coordination under one connected system.

Our mission is to remove barriers to care, promote health equity, and ensure every individual — regardless of income or insurance — can access compassionate, high-quality services.

We combine therapy, medication management, and wellness support in one accessible model that meets people where they are.

Position Summary :

The Client Access & Outreach Specialist serves as the bridge between the community and care.

You’ll manage referrals, verify insurance, assist with Medicaid applications, and ensure every client transitions smoothly into services.

You’ll also represent TSG Health & Wellness in the community — hosting and attending events, promoting programs on social media, and developing relationships with local organizations to expand access and awareness.

This role is ideal for someone who’s organized, personable, and passionate about helping others overcome barriers to care.

Key Responsibilities :

Client Access & Intake Coordination (Primary Focus – 60–70%) :

• Receive and process referrals from MCOs, DSS, courts, hospitals, and partner agencies.
• Conduct intake interviews and collect client information (demographics, insurance, and service details).
• Verify insurance eligibility and assist clients with Medicaid applications, renewals, and pre-authorizations.
• Submit, track, and follow up on authorization approvals to ensure clients can begin services without delay.
• Remove barriers to care by helping clients :

Apply for Medicaid or funding support.

Data Tracking & Reporting (15%) :

Client Engagement & Support (10–15%) :

Community Outreach, Marketing & Engagement (10–15%) :

Qualifications :

Why Join TSG Health & Wellness :

Apply Today :

If you’re organized, outgoing, and driven to make healthcare more accessible, we want to meet you.

Join TSG Health & Wellness and become part of a team that’s transforming access to care across North Carolina.

About The Ship Group Services LLC. :

The Ship Group Holdings is dedicated to advancing lives and empowering individuals to deliver exceptional customer experiences daily. With operations spanning two countries and over seven years of service, we have successfully launched more than 20 community initiatives, achieving a 98% client satisfaction rate. Our diverse network includes brands such as Resolute Home Care, TSG Transportation, The Black Therapy Network, and TSG Behavioral Health & Community Services, all committed to fostering growth and development among our employees and the communities we serve.