Northeast : General Manager

Overview

Pritchard Industries is a dynamic and innovative provider of comprehensive facility services, dedicated to enhancing the operational efficiency of our client partners in the industries we serve. With services from facility maintenance and janitorial to landscaping and snow removal, we enable desired outcomes for our clients through consistent service and outstanding people.

We are seeking a General Manager, based in Waltham, MA. This position is an integral member of the Northeast Region’s management team who will be directly responsible for leading commercial cleaning operations, ensuring that service commitments are fully met, and that the business exceeds budget and growth expectations. With customers located throughout the Greater Boston area, this position is responsible for overseeing the scheduling of service, training, and performance management of staff, and meeting all operational and sales expectations for the assigned market. This position is also responsible for managing corporate expenses related to customer deliveries; and is expected to add corporate revenues through the sales of other services to current customers, while assisting the sales team in developing an additional customer base. This position will report to the Director of Operations, Northeast MA Region.

Responsibilities

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements.
• Review service delivery and staffing reports to ensure identification of service and / or contract issues.
• Analyze processes and practices considering customer needs and service expectations.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight into regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff, as well as customers to monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation of new staff and the continual development of new staff.
• Interaction with senior level managers and our ownership of both current and potential clients to promote business.
• Other duties as needed by the company.

Qualifications

Compensation

Pritchard Industries participates in E-Verify

EEO Notice :

Pritchard Industries is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, ethnicity, gender; gender identity, sexual orientation, pregnancy, childbirth or related medical condition, age, disability, or handicap, servicemember status, relationship or association with a protected veteran, and any other category protected by Federal, state, or local law.

#J-18808-Ljbffr