Next Steps Coordinator (PLN)

Next Steps Coordinator

The next steps coordinator is a multifunction position requiring full knowledge of all administrative procedures at Gateway Church and how they operate at the campus level. The position will require active participation in scheduling events, action plans for event preparation, priority assessment, volunteer leadership, and department and task coordination related to the guest experience ministry. This position involves a strong customer service element interacting with new guests, new members, and volunteers on a consistent basis.

Principal job responsibilities :

Build and maintain relationships with guest experience volunteers at all levels.

Assist with administrative tasks pertaining to the pastor of guest experience.

Manage all guest experience budgets, including concur maintenance and reporting.

Oversee ministry onboarding of all new guest experience volunteers (including team placement, name-badge ordering, and follow-up).

Manage volunteer teams and schedules in planning center online (pco) for all guest experience functions (weekend services, conferences, churchwide baptism, communion, etc.).

Use all PCO and Roc platforms (people, calendar, registrations, services, and check-ins) to organize and execute guest experience functions.

Coordinate production of creative items with the communications team.

Manage communion supply and ordering.

Manage churchwide baptism supplies and ordering (e.g., kits, towels, dcor).

Collaborate with all areas (worship, kids, facilities, bookstore, caf, security, etc.) to create a welcoming and inviting atmosphere.

Maintain healthy relationships with the central team.

Serve on weekend ministry staff rotation 12 to 26 weekends per year.

General skills & qualifications :

Proficient written and verbal communication skills

Strong time-management skills and multitasking ability

Proficient in Microsoft Office with aptitude to learn new software and systems