F&B Supervisor

Job Description

Job Description

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit http : / / thecolonypalmbeach.com

The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

JOB OVERVIEW : :

Assist with supervising all aspects of F&B outlets, with a primary focus on In-Room Dining and Café operations, in accordance with hotel standards. Direct, implement and maintain a service and management philosophy which serves as a guide to respective staff. This role must strive to provide anticipatory service at all times. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida.

ESSENTIAL JOB FUNCTIONS :

• Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality.
• Maintain complete knowledge of :
• All liquor brands, beers and non-alcoholic selections available in F&B outlets.
• Designated glassware and garnishes for drinks.
• All garnishes and allergens
• All menu items, preparation method / time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
• Daily menu specials, 86'd items.
• Outlet layouts, table / seat / station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
• Daily house count, arrivals / departures, VIP's.
• Scheduled in-house group activities, locations and times.
• Correct maintenance and use of equipment.
• All department policies / service procedures.
• Assist F&B Managers with supervising staff on shift and ensure proper staffing levels. Coordinate activities of all Food & Beverage employees engaged in providing meals and / or beverages to guests.
• Counsel, guide, train and instruct employees in the proper performance of their duties.
• Assist Food & Beverage Management in implementing and administering established procedures.
• Provide clerical and administrative support to the Food and Beverage Department.
• Assist in preparing, adjusting and posting schedules weekly and as needed.
• Check storage areas for proper supplies, organization and cleanliness. Rectify any cleanliness / organization efficiencies immediately.
• Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Assist with monthly food, liquor, beer, and wine inventory.
• Meet with the Chef to review daily specials and 86'd items; update board throughout shift. Ensure that staff is aware of such.
• Respond to guest requests in a timely, friendly and efficient manner.
• Process payments in POS system and close out checks.
• Responsible for coordinating in-room dining service with front- and back-of-house personnel to provide a guest experience that meets or exceeds guest expectations.
• Assist with expediting food from the kitchen when necessary.
• Maintain the highest level of standards of quality of products and service at all times.
• Advise managers of any complaints as soon as they occur.
• Maintain cleanliness or all Food & Beverage outlet areas. Maintain full knowledge of and comply with food safety and sanitation policies at all times.
• Maintain high standards of personal appearance and personal hygiene.
• Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.
• Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies.
• Follow outlet policies, procedures and service standards.
• Notify Loss Prevention immediately of found items if guest has departed.
• Maintain a professional courteous manner with all guests and fellow employees.
• Maintain a safe and secure working environment.
• Maintain confidentiality of guest, employee, and company information.
• Assist with special and deep cleaning projects as assigned by a supervisor.
• Perform any other duties as requested by manager.
• Assist with performance reviews of employees.
• Assist with monthly inventory of food & beverage and paper products within F&B outlets.

QUALIFICATIONS

Skills :

Physical Requirements :