Field Service Engineer- EDM Machines

Job Description

Job Description

Sodick Corporation, leading manufacturer of CNC EDM machinery, is looking for Field Service Engineers.

The Field Service Engineer reports to the National Service Manager and is responsible for traveling to customer and dealer facilities to service and install company machinery.

Responsibilities :

1. Travel to customers' facilities to install, service and perform basic training on all company machinery.

2. Troubleshoot both electronic and mechanical problems that can occur on-site by using proper basic testing equipment (i.e. multimeter or oscilloscope).

3. Examine customers' complaints regarding equipment malfunction and service issues, and communicate with customer and internal management regarding the technical analysis and determination.

4. Document all work done in a legible and technically sound manner.

5. Submit both service and expense reports for reimbursement.

Qualifications and Skills Required :

1. Minimum Associate's Degree in Electronics required.

2. Machine shop experience preferred.

3. Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.

4. Self-motivated, able to work with little or no supervision and to calmly handle stressful situations when customers complain of equipment malfunctions.

5. Possess technical curiosity and ability to diagnose and solve production issues.

6. Detail-oriented and able to get work completed in a manufacturing environment.

7. Must be able to travel up to 80% of the time.

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