Customer Support Trainee

CUSTOMER SUPPORT TRAINEE : WHERE GROWTH IS EARNED AND EVERY INTERACTION IS PART OF THE JOURNEY

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

We’re currently hiring a Customer Support Trainee to join our NJ-based team in partnership with Verizon. This entry-level role is ideal for individuals eager to learn the fundamentals of client support, sales, and account management with a leading telecom brand. You’ll also get hands-on experience while contributing to a high-performance team.

Customer Support Trainees are expected to :

Interact with customers to provide product guidance and support

Assist in managing client accounts and resolving service issues

Support sales efforts by identifying customer needs and offering solutions

Shadow senior team members to learn best practices in customer engagement

Maintain accurate documentation of customer interactions

Participate in team meetings and training sessions

Contribute to a positive and collaborative work environment

Take initiative in learning new tools and techniques