BUSINESS DEVELOPMENT REPRESENTATIVE

Job Description

Job Description

Role Summary

The Business Development Representative (BDR) for the Plumber Referral Channel is responsible for sourcing, activating, and growing referral partnerships with plumbing companies that serve as a primary lead source for restoration jobs. This role focuses on developing meaningful relationships, managing partner engagement through Luxor CRM, and ensuring operational handoffs through DASH for job lifecycle management. Success is measured through partner activation, referral quality and volume, conversion rate, and overall partner satisfaction.

Key Responsibilities

• Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory.
• Conduct regular outreach through calls, site visits, and meetings to educate potential partners about HighGround’s services and referral process.
• Qualify partners by evaluating fit based on service area, responsiveness, and business size.
• Set up partners for success with clear referral workflows, response-time expectations, and SLA adherence.
• Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs.
• Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners.
• Provide partners with regular updates on referral outcomes and satisfaction feedback.
• Plan and execute partner events, appreciation campaigns, and seasonal marketing activations.
• Gather competitive and market intelligence to support leadership and marketing strategy.

Pipeline, Forecasting & Reporting

Lead & Job Flow Coordination

Required Qualifications

Preferred Qualifications

Core Competencies

Tools & Systems

Key Performance Indicators (KPIs)

30 / 60 / 90‑Day Plan

Compensation & Benefits

Equal Opportunity Statement

HighGround Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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