CONTINUING EDUCATION COORDINATOR

POSITION PURPOSE

The Alliance for Child Welfare Excellence (The Alliance) is a partnership between the UW School of Social Work; Washington State Department of Children, Youth and Families (DCYF);

Eastern Washington University School of Social Work; UW Tacoma School of Social Work and Criminal Justice; and Partners for Our Children.

The Alliance works to increase the capacity of Washington’s social workers, partners and foster caregivers to support community wellness.

We provide education and programs in a variety of modalities so that each learner can retain the skills needed to continue to succeed.

The mission of the Alliance is, Through innovative and accessible training and supports, we empower those caring for and serving families and communities to provide anti-racist, culturally relevant, trauma-informed service. Learn more at

The Alliance has an outstanding opportunity for a full time Continued Training Coordinator, a hybrid position with the in person location at the Alliance office in Spokane.

The Statewide Continued Training Coordinator coordinates the scheduling and logistics for in-person and webinar based learning events, including class set up, scheduling and booking rooms, logistical arrangements for participant travel, room monitoring, administering feedback surveys and coordinating the center’s technology for training delivery.

The Training Coordinator works closely with Alliance and contracted trainers to benefit workforce and foster parent training audiences.

The Training Coordinator will also work in partnership with the Department of Children, Youth and Families staff, Tribal Partners and others as may be identified to schedule and plan classes based on the Annual Training Plan.

Each year, the Alliance delivers approximately 2,000 trainings per year to foster parents, kinship providers, and WA state DCYF employees.

The Statewide Continued Training Coordinator will schedule and coordinate approximately 200 of those trainings and assist trainers with others.

Trainings typically lasts from 3 hours to 4 days. This position requires independent work, with frequent updates and communication, coordination and teamwork.

DUTIES AND RESPONSIBILITIES

Training Scheduling, Coordination and Communication 50% :

• Coordinate and implement the end-to-end logistics for webinar and in-person learning events.
• Coordinate training scheduling based on annual training plan and committed number of classes per region, including identifying and reserving off-site training rooms, and establishing positive relationships with staff at these locations.
• Negotiating terms of space rentals when required
• Collaborate and partner with trainers and co-trainers to schedule training events. These may be internal Alliance staff or contracted trainers.
• Prepare class information for entry into electronic training management systems (internal and Dept. of Children and Family Services),
• Manage and communicate about enrollments to trainers,
• Communicate w / participants about classes, including enrollment status, pre-requisites, cancellations, and refer to the help desk as needed.
• Arrange interpreters as needed.
• Secure travel and hotel reservations and provide end-to-end logistical arrangements for participant travel for some workforce training and Alliance staff training, including following the approval process and completing all documentation for accounting,
• Distribute, collect, and analyze participant survey and evaluation data.
• Receive attendance logs, record attendance in the training system and store logs for records management and summarize training attendance information.
• Send pre- and post-learning event communications ( class reminders, surveys, and evaluation reminders).
• Track allotments compared to the training plan to make sure training delivery goals are met.

Contracted Trainer Management 20%

• Work with the Contract Manager to communicate expectations for contracted trainer performance and responsibilities.
• Assist in the development and update of contracted trainer Statements of Work.
• Provide feedback to contractors based on participant survey and evaluation data, including identifying areas for improvement.
• Create remedial action plans if expectations are not being met in facilitation or curriculum design.
• Create pre-authorization purchasing requests for all contractors based on the Annual Training Plan.
• Review and approve contractor invoices for payment.

Training Center Responsibilities 15%

• Coordinate with DCYF building managers, Area Administrators, and Regional Administrators on matters related to building use, maintenance, safety protocols, and updates, including COVID-19 prevention plans.
• Monitor training rooms and / or virtual training environments, including some evenings and weekends.
• Provide on-site technical support for video and audio use and Zoom training delivery, including some evenings and weekends.
• Manage training materials ( order workbooks, handouts, swag, office supplies) and
• Maintain site training rooms, ensure that electronic equipment in working order, including copier / printers, computers, internet access, cameras and microphones used to delivery training.

Support the Quality Assurance and Data Information Manager (QADIM) in data collection regarding regional activities used to create monthly, quarterly, and annual reports. 10%

• Request, organize and maintain headcount reports to maintain accurate records for all regions and learning offerings.
• In collaboration and consultation with the QADIM, design and create visual dashboards and presentations to showcase the impact of learning activities.

Other duties as assigned 5%

MINIMUM REQUIREMENTS

• Bachelor's Degree in Communications, Marketing, Business, Project Management, or related field
• At least two years of related work experience

Equivalent education / experience will substitute for all minimum qualifications except when there are legal requirements, such as a license / certification / registration.

ADDITIONAL REQUIREMENTS

• Demonstrated experience serving in a pivotal role responsible for organizing activities and information.
• Experience working in a structured organizational process involving planning and implementing ongoing proactive improvement processes to provide quality outcomes
• Knowledge of and experience with scheduling and logistics, customer service, data collection, extraction, and reporting
• Proficient in Office Applications ( Google Suite, Word / Excel / PowerPoint / Keynote, Survey Tools and Tableau)
• Knowledge and experience with Learning Management System software, online survey tools, project planning software, and SmartSheet
• Demonstrated understanding of working in a collaborative community environment, building relationships, and managing expectations within those relationships is required
• Ability to build relationships, provide assistance, be a resource, work independently and take initiative.
• Equivalent experience may substitute for degree requirement.

DESIRED QUALIFICATIONS

• Ability to connect, engage and collaborate effectively with diverse learners and Alliance partners, including DCYF and tribal communities.
• A love for teamwork and collaboration with statewide team, balanced with an ability to be self-directed.
• Ability to learn, understand and interpret technical data, systems and platforms.
• Logistical experience scheduling and coordinating resources with multiple complexities.
• Proficient in virtual and learning management systems ( WebEx, Microsoft Teams, Zoom).
• Proficient in SmartSheet, and Learning Design Authoring Tools ( Articulate Rise, Storyline) an advantage
27 days ago