Account Manager

Job Description

Job Description

Description : JOB SUMMARY

The role is responsible for promoting the company’s solutions to the existing and assigned home improvement contractors and driving revenue growth from existing business. This role also is directly responsible for the onboarding experience of new home improvement contractors – delivering a training experience explaining our software and practices. This position is the single point of contact for the daily needs of our existing contractor network. May also have responsibility for both direct-relationship and Channel Partner relationship home improvement contractors.

RESPONSIBILITIES

• Motivated, customer-focused, and sales-driven to surpass annual quotas within an assigned base of home improvement contractors and / or Channel Partner relationships
• Collaborate with direct supervisor as well as field-based Sales team members to manage the existing home improvement contractor network; identify business opportunities (un-seating competitive financing providers, introducing new products, processes, (re)training, etc.) from within the program
• Partner with our field-based Sales Team, Marketing, Credit, and Operations to support assigned home improvement contractors’ usage of our products and services
• Manage the home improvement contractor relationships with primary focus on retention and higher Watercress financing product usage
• Market / re-market Watercress Financials' lending products directly to the existing home improvement contractor network
• Develop and foster relationships to expand financing program penetration within each home improvement contractor and / or Channel Partner relationship
• Perform in-person and / or online contractor onboarding duties (collecting rosters, delivering training sessions, post-testing, issuing credentials) for contractors
• Ensure all aspects of home improvement contractor relationships receive ongoing attention to grow and elevate contractor loyalty and product usage
• Assist home improvement contractors with payment solutions understanding and using our financial products / services
• Track communication, activity, and action items within Salesforce CRM and other proprietary network systems
• Assist with other tasks and duties as required

Requirements : QUALIFICATIONS

KNOWLEDGE AND SKILLS

OTHER