Director of Hospital Patient Access

Hospital Patient Access Director

General summary : Henry Ford Health is recruiting the Director, Hospital Patient Access. This leader is responsible for the effective functioning of hospital patient access operations across multiple large facilities within Henry Ford Health System. Key responsibilities include leading highly visible patient facing registration teams, providing outstanding service to patients and family members, integrating the department's services with the hospital's primary operations, ensuring compliance with legal and regulatory requirements, and continually assessing and improving department performance to meet the needs of internal customers and patients. The Director, Hospital Patient Access identifies and executes strategic initiatives to achieve revenue cycle goals of improved yield, reduced cost, and outstanding patient experience, with a particular emphasis on innovation in technology and automation. The successful candidate is highly skilled in leading large 24 / 7 patient-facing teams, executing large scale projects, critical thinking, building an outstanding team culture, and providing an unparalleled patient experience.

Education and experience : Bachelor's degree required. Masters degree in a business or a health administration related field preferred. Five years (5) management experience required with director level preferred. Knowledge of best practices related to revenue cycle operations. Experience at a large, complex, integrated healthcare organization, preferred. Experience with registration, patient billing, patient accounting systems and other related applications, preferred. Experience with clinical operations, preferred. Communication skills and the ability to interact effectively with staff. Ability to manage, coordinate, and lead simultaneously. Ability to estimate time frames and meet projected deadlines. Ability to work with a variety of individuals in executive, managerial and staff level positions. Ability to work independently. Ability to understand and lead change. Goal oriented, exceptional interpersonal skills, change management and political skill.

Additional information : This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview : Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health : Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Benefits : The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being : physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity : Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.