Director of Customer Care

A company is looking for a Director, Global Customer Care.

Key Responsibilities

Develop and maintain service plans aligned with enterprise goals and customer needs

Lead and grow a senior operational management team, fostering performance through coaching and development

Establish and manage outcome-based performance metrics for Customer Care teams to promote continuous improvement

Required Qualifications

Bachelor's Degree in Business Administration, Operations Management, or a related field; equivalent experience may be considered

Minimum of 8 years in customer success, account management, or service leadership roles

Experience with CRM platforms (Salesforce preferred) and cloud-based service tools

Proven ability to lead through transformation and influence cross-functional stakeholders

Strong interpersonal skills with a focus on relationship-building and collaboration