Desktop Support in pharma

Role Name : Desktop Support in pharma

Location - Collegeville, PA onsite only!

Job type- contract

Role Description : This role focuses on assisting with the maintenance of a global computer infrastructure of 5000 PCs. Key responsibilities include imaging / onboarding new computers, decommissioning old ones, securing hardware, consulting with the business on equipment needs, troubleshooting, and implementing data flows for scientific instruments.

Key Responsibilities & Activities :

• Maintain existing computer infrastructure (5000 PCs globally).
• Image / Onboard new computers into the domain and network.
• Decommission computers.
• Secure and protect new and existing hardware.
• Consult with the business regarding equipment assistance.
• Troubleshoot and implement data flows for scientific instruments.
• Perform 80% Break / Fix workload as a Lab Engineer.
• Implement validated data backup solutions on laboratory analytical equipment (GxP and non-GxP).
• Support scientists with incident management, user support, and coaching.
• Manage access.
• Test and validate computer software (complete tests, write technical documentation).
• Proactively build stronger partnerships with the business by aligning technology and science.
• Explore and implement automated solutions for scientific problems.
• Strong product ownership / project management (for Lab Enablers).

Technical / Functional Skills (Essential & Desirable) :

Generic Managerial Competencies / Soft Skills :

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.