Director - Life Sciences Advisory - Patient Support Programs (Pharma)

Consulting Strategy And Transformation

The Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device, companies. We support our clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs), bring them to life through strong partnerships with both manufacturers and third-party vendors through implementation, and ensuring that they are achieving their strategic intent through nuanced and bespoke program monitoring solutions.

In this role you will be accountable for growing and managing client relationships while managing client expectations. You will become the client's trusted advisor that contributes to the "key client" business development strategy. You will be accountable to develop business with new buyers within key client / s, drawing upon industry and client connections as well as trends and Guidehouse solutions. As you sell and deliver great work you will also identify and evaluate issues of risk for both Guidehouse and for Guidehouse's relationships with clients. You will oversee multiple projects simultaneously of all varying sizes and durations to ensure quality control and key client's perceived value while supervising, mentoring and developing Guidehouse personnel. As a member of the Patient Services leadership team, you will be tasked with the identification and development of new offerings based on evolving industry needs and team capabilities. You will also be involved in non-client related firm-building activities as a leader in the firm.

Common projects include :

• Develop Patient Services Program Blueprints and detailed program designs, including defining the desired customer and customer experience, the mix of programs and services, and level of support provided
• Identify emerging digital technologies to optimize Patient Services offerings and identify novel ways to address persistent patient and customer challenges
• Advise client partners on the optimal PS operating model to address unique product and TA needs, including identification, assessment, and selection of vendor partners to deliver innovative customer experiences
• Defining methodologies to measure and benchmark the effectiveness of PS program performance; analyze metrics to provide strategic insights
• Supporting the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs (e.g., financial support, treatment management support)
• Supporting the identification of business development opportunities & subsequent pull through of business development activities (e.g., proposal development, scoping)

What You Will Need :

What Would Be Nice To Have :

The annual salary range for this position is $206,000.00-$343,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include :

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

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