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Technical Communicator II
Technical Communicator IIARGO • Richardson, TX, US
Technical Communicator II

Technical Communicator II

ARGO • Richardson, TX, US
10 days ago
Job type
  • Full-time
Job description

Overview

Join our team as a Technical Communicator to collaborate and create world-class documentation for our ARGO products. In this role, you will be the bridge between our program managers, technical teams, and our customers, ensuring a seamless flow of information. You'll work and collaborate with our Technical Communications team, communicating complex information in clear, accurate, and compelling customer-facing documentation. Your contributions will directly influence successful product implementation, usage, and customer satisfaction.

TIME ALLOCATION

  • Documentation (65–70%)—Write, edit, format, and publish essential product content.
  • Product Collaboration (15–20%)—Work with teams to understand product features and customer needs.
  • Team Collaboration (5–10%)—Align with the Technical Communications team on standards and tools.
  • Admin & Growth (5%)—Participate in meetings and activities that support your development.

Responsibilities

  • Plan and manage documentation projects to meet deadlines.
  • Gather technical information from demos, systems, and team input.
  • Work with subject matter experts to ensure quality and accuracy.
  • Follow ARGO's style guide and documentation standards.
  • Write and edit content for technical and non-technical audiences.
  • Maintain and update documentation libraries.
  • Conduct user analysis and gather feedback.
  • Support interface and writing standards across departments.
  • Perform peer reviews and apply best practices.
  • Use technology tools effectively in daily tasks.

    • Performance Expectations

  • Customer Satisfaction—Communicate clearly and accurately with product teams.
  • Productivity—Manage tasks and meet deadlines.
  • Quality—Deliver well-written, properly formatted documentation.
  • Collaboration—Communicate effectively across channels and contribute to meetings.

    • Qualifications

  • Bachelor's degree in technical communication, journalism, computer science, English with an emphasis in technical communications, or a related field preferred
  • Experience levels vary by role :
  • Technical Communicator 1 : 0–3 years
  • Technical Communicator 2 : 3–6 years
  • Senior : 6–10+ years
  • Lead : 6–10+ years with leadership experience
  • Experience creating content for varied technical audiences.
  • Experience in software development environments (required for all except level 1).
  • Familiarity with technical platforms and languages is a plus.
  • Proficiency in Microsoft Office, Adobe Acrobat, and authoring tools like MadCap Flare.

    • Required Skills / Experience / Knowledge

  • Strong writing and editing skills.
  • Excellent command of English grammar and usage.
  • Knowledge of technical communication standards.
  • Ability to gather, analyze, and organize information.
  • Strong interviewing, listening, and observational skills.
  • Analytical thinking and decision-making.
  • Ability to work independently or in teams with minimal supervision.

    • Preferred Skills / Experience / Knowledge

  • Experience in banking, financial services, or healthcare is a plus.

    • Attendance / Work Location

    The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co-workers, attending meetings, and collaboration on projects.

    Physical Demands

    While performing the duties of this job, the employee is regularly required to stand, walk, sit stationary, and constantly operate computer keyboarding and office equipment. The employee must be able to exchange accurate information in various situations. The employee is required to regularly communicate with other employees and confer or coordinate with other employees.

    Disclaimer

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

    Note : The original listing included various meta sections and redundancies (e.g., duplicated Seniority level information and multiple headings) which have been consolidated into standard sections above. This description reflects the core responsibilities and qualifications for the Technical Communicator role(s) without altering the information content.

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    Technical Communicator • Richardson, TX, US