Sr. Associate, IT Technician

Job Description

Job Description

NOBULL is a wellness community that invites and  challenges  individuals who aspire to be a better version of themselves physically, mentally, and emotionally. Through footwear, apparel, nutrition and a winning mentality, we provide the plays and playbook for your personal pursuit of self-improvement. Our company is comprised of a small team of bright, passionate, and hardworking individuals dedicated to making a difference in people’s lives.

As Sr. Associate, IT Technician, you will play a critical role in delivering high-quality technical support and systems troubleshooting within a predominantly macOS-based environment. This role requires a self-driven, detail-oriented professional who thrives in a fast-paced workplace and has direct hands-on experience with Freshservice as the core IT service management (ITSM) platform.

You will be instrumental in providing end-user support, maintaining endpoint health and compliance, and driving operational excellence across IT services using Freshservice for ticketing, asset management, change requests, and automation workflows.

Responsibilities

• Provide Tier 1–2 support across macOS and Windows devices.
• Triage, resolve, and document incidents and service requests. in Freshservice, ensuring adherence to SLAs and internal processes.
• Assist with onboarding and offboarding via Freshservice workflows, including account provisioning, access setup, and device assignment.
• Monitor and manage laptops / desktops via Kandji or similar MDM tools.
• Approve and deploy OS and application patches across macOS and Windows endpoints.
• Serve as the primary on-site resource for desktop peripherals, printers, and spare hardware.
• Support secure access via VPN, SSO, and endpoint compliance tools.
• Maintain and support Zoom Rooms, including device pairing, camera / mic calibration, and live troubleshooting during company meetings.
• Provide technical assistance for A / V systems during executive presentations and team events.
• Document A / V issues and solutions within Freshservice for future reference and continuous improvement.
• Update and maintain internal IT knowledge base articles. in Freshservice Solutions for recurring issues and SOPs.
• Track hardware / software assets and license usage using Freshservice CMDB / Asset modules.
• Support change management processes by submitting and tracking changes via Freshservice Change Requests.
• Enforce endpoint security practices including encryption, patching, and password standards.
• Identify and escalate potential security incidents.
• Support compliance efforts and participate in internal IT audits.
• Collaborate with cross-functional teams on technical projects and initiatives.
• Continuously evaluate IT workflows and propose optimizations using Freshservice Automator, Workflows, and Analytics.
• Participate in after-hours support as needed for high-priority incidents.
• Other duties as assigned.

Qualifications

Preferred Qualifications

The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance.  The range listed is just one component of NOBULL’s total compensation package for employees.  Other rewards may include annual discretionary bonuses.  In addition, NOBULL provides a variety of benefits to employees, including 100% employer paid health insurance coverage (medical, dental, and vision), Health Reimbursement Arrangement, Flexible and Health Spending Accounts, life and disability insurance, a generous 401K employer matching program, 12 paid holidays a year, an unlimited paid time off (PTO) policy (with PTO available for both vacation and sick time purposes), and parental leave benefits. All eligible employees receive an award of incentive units under the company’s equity incentive plan.

If you are an applicant located in California, please review our California Applicant Privacy Notice, which explains the categories of personal information that we collect and the purposes for which we use such personal information.

Unsolicited resumes from external staffing agencies will not be accepted.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.